Track Your Order

Use the tracking link in your dispatch email. Tracking events may take time to appear after the carrier receives the shipment.

Need help?

Email support@smoveep.com with your order number, tracking number and delivery address. If tracking has stopped or the parcel may be lost, we will investigate with the carrier. After the carrier confirms a loss, we dispatch a replacement at no additional charge within 3 business days.

Customer Support: Available 24 hours a day, 7 days a week.

Business information

Business operator: Shenqiu County Qidaiyuan Department Store
Registered address: No. 232, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Phone: +86 165 8741 2544
Registration No.: 92411624MAE05XMD6W
Email: support@smoveep.com