Frequently Asked Questions
Orders and products
How do I choose a product option?
Open the product page, review the written option names and photographs, then confirm the exact variant shown in your cart.
Which currency is used?
Store prices and shipping thresholds are stated in US dollars (USD).
Which payment cards are shown as available?
The current verified card brands in the Shopify payment settings are Visa, Mastercard and American Express. Checkout shows the final options available for your order.
Delivery and returns
How much is shipping?
Shipping is USD 6 below a USD 36 merchandise subtotal and free at USD 36 or more, after discounts and before tax and shipping.
When will my order arrive?
Orders normally dispatch within 3 business days. Estimated delivery is 5–15 business days after dispatch.
How long do I have to request a return?
Contact us within 30 days after delivery. Approved refunds are processed within 5 business days after inspection.
Customer Support: Available 24 hours a day, 7 days a week.
Business information
Business operator: Shenqiu County Qidaiyuan Department Store
Registered address: No. 232, Donglizhuang, Lilaozhuang Township, Shenqiu County, Henan Province, China
Phone: +86 165 8741 2544
Registration No.: 92411624MAE05XMD6W
Email: support@smoveep.com